To help customers learn more about electric vehicles and how to charge them, General Motors has released a new instructional tool called EV Live.

Even while they are more than eager to talk about GM automobiles and technology, the site is accessible to anyone who has questions regarding charging, range, or other items.

Schedule a time to talk to a real person in real time on

General Motors’ new EV Live goes further than any other automaker’s efforts to educate and inform prospective electric vehicle purchasers. You can schedule a consultation with a real-life product specialist who knows everything there is to know about electric automobiles by visiting the website and asking your burning questions.

General Motors

From within the GM Tech Center in Warren, Michigan, experts can give you a first-hand look at any of GM’s electric vehicles, from the Bolt EUV to the BrightDrop commercial van. Questions about EV charging can also be discussed.

Hoss Hossani, vice president of GM’s EV Ecosystem, has remarked, “Anybody can access it—always it’s available, and it’s free.” “You don’t have to own a GM to benefit. Everyone can use it. In essence, it’s a digital learning environment.”

A prospective client accesses EVLive on their tablet computer.


And the responses, provided by a real person, encompass the entire sphere of electric vehicles.

“The site has a lot of material,” Hossani remarked. “Speaking with a real human, like one of our EV Live consultants, is the best possible experience. We’re not dealing with avatars, bots, or ChatGPT AI here. There is a genuine person working behind the scenes. You can see them on camera (they can’t see you) and ask them anything you want to know about electric vehicles (including but not limited to their charging, range, batteries, longevity, sustainability, recyclability, and total cost of ownership). Their main purpose is to make EVs less intimidating to the general public. And for those who are still unsure, or who flat-out reject EVs. That pretty much sums up the concept of EV Live.”

We Really Used It

The opportunity to try it was granted to me. A technician in a large Los Angeles hotel meeting room walked me through the EV Live experience on a massive TV screen. Although anyone with an internet connection can tune in, the vast majority of viewers will be using their mobile phones. Instantly, I was transported electronically to a studio in beautiful Warren, Michigan, where I met a competent and pleasant EV guru. When she took me on a tour of the EUV Bolt, she explained its various capabilities.

I finally addressed an often requested question: “How can I charge an electric vehicle if I live in a flat?”

Oh my my, we have loads of answers,” Jen, the EV expert on the screen, exclaimed.

Jen has shared with me her desire to purchase a Chevrolet Bolt EUV. She mentioned that her apartment complex has a charging hub with three charging connections available to residents, and that certain employers have charging outlets for EV owners to use during the day. And if that isn’t enough, new rapid charging stations are being constructed all the time. According to Jen, if you use public charging stations, you can receive a $500 EVGo credit.

I inquired about GM’s commercial electric vehicle, the BrightDrop. My friend Jen suggested I contact Trish, an EV Live BrightDrop expert, to schedule a guided tour.

GM has a wide selection of EVs, and more are on the way.


Chevrolet, Cadillac, Buick, and GMC all have their own EV Live studios within GM.

If you’re interested in learning more about the next Chevrolet Equinox (whether the gas-powered or electric version), for instance, you can easily go from the EV Live studio to the Chevy studio without missing a beat.

Consumers interested in learning more about GM EVs can do so in a number of other ways than EV Live.

“Everyone who has ever owned a Chevrolet from General Motors has access to the myChevrolet app. A myGMC app is available to anyone who owns a GMC vehicle “”, Hossani said. The whole goal is to have in-depth talks that are tailored to your specific use case, thus the fact that people are initiating live calls shows that they are interested in learning more than what is presented on the website.

Weird, right? For what reason now? The percentage of electric vehicles sold in the United States last year was 6%. It’s possible that’s the deciding factor.

According to Hossani, “once you approach that 5 or 6 percent of new-vehicle sales being EVs, you start to see an acceleration.” This is based on data collected from China and Europe. “It will reach a critical mass within the next five years. More consumers will be drawn to electric vehicles in the next five years than in the previous ten, I predict.”

Mark Vaughn grew up in a Ford family, where he and his father spent countless hours holding a trouble light over a straight-six amazingly fed by a single-barrel carburetor and cursing Ford, its products, and its employees. For the first time, he encountered unbiased critique of automobiles. He got his start writing for the Los Angeles-based City News Service and eventually relocated to Europe, where he edited a publication on automobiles titled, oddly enough, Auto. No one could stop him from expanding Auto’s coverage to include Formula 1, sports prototypes, and touring automobiles. At the 1989 Frankfurt Car Show, he interviewed with Autoweek and has worked with the company ever since.